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Delivery and Shipping R

DISPATCH AND SHIPPING - UK
Orders (less than 5kg) made before 12:00 midday are generally sent by Royal Mail and posted the following morning.
Heavy orders (more than 5kg) are dispatched by courier the following day.


STANDARD SHIPPING

Our standard shipping service is by Royal Mail second class. This is an untracked service which is estimated to take 2-3 working days.
Courier shipping is by UPS (tracked service)



INTERNATIONAL SHIPPING

International shipping is available- for an accurate quotation please contact us at info@datawax.com. We always advise a tracked service as we cannot be liable for any missing items that are untracked.

SHIPPING - STOCK INFORMATION

All items on the website are in stock unless stated otherwise. Occasionally this information may be out of date if for instance many orders are placed for the same item in a short period of time. In the unlikely event of stock being unavailable we will contact you the customer and either offer you an alternative, let you know of anticipated delivery date or refund your order.
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 FOR YOUR SECURITY

We may undertake additional security checks before shipping goods to you. This is to avoid fraud and is for your protection. We thank you for your understanding.
*We always do our very best to deliver the items to you as quickly and safely as possible. However occasionally bed weather of for example the Christmas period may result in delays.

Returns

DataWax wish you to be 100% satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for a full refund.

Any item can be returned to us for any reason provided it is returned unused and in its original packaging and with a copy of or the original invoice or order. We that we are unable to offer any refund without a valid copy of the original receipt or order.
We will process any refund using the same method of payment used for the original purchase.
PayPal refunds normally take around 5 working days. This time is controlled by PayPal.

RETURNING YOUR PURCHASE BY POST FOR REFUND OR EXCHANGE
1). If you require any advice before returning your item for exchange or refund please contact us and we will do our very best to assist you.
2). It is your responsibility to ensure that the item is returned to us safely, so we suggest using registered post. If the item is being returned for refund or exchange, it must be in a saleable condition in the original packaging.
3). Send your package, well secured, by a recorded delivery method to us:
Returns Department
Datawax
24 Moorfoot Way,
Bearsden
Glasgow
G61 4RL

These terms do not affect your statutory rights, and if you have any questions regarding returning an item please call us on 01877958400 or use the "contact us" link on the web site

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